Shipping policy

SHIPPING POLICY

This Shipping Policy explains the general delivery process for orders placed with Fikile Hair Products.

Order Processing

Orders are processed after successful payment and confirmation.

Processing and delivery times may vary depending on order volumes, weekends, public holidays, courier operations, stock availability, and the customer's delivery location.

Delivery Areas

Fikile Hair Products delivers to eligible locations in South Africa, subject to courier availability.

Delivery availability and charges may depend on the customer's location.

Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

1. Recipient's full name 
2. Correct delivery address 
3. Contact number 
4. Any information reasonably required for successful delivery 

Fikile Hair Products cannot guarantee successful delivery where incorrect or incomplete information has been supplied.

Additional delivery charges may apply where an order must be resent because incorrect delivery information was provided or delivery could not be completed for reasons attributable to the recipient.

Courier Delays

Although we aim to have orders delivered within the expected timeframe, courier delays may occasionally occur due to circumstances outside our reasonable control.

Customers are encouraged to use any tracking information supplied to follow the progress of their delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact Fikile Hair Products as soon as reasonably possible and provide your order information and photographs where appropriate.

We will assess the matter and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer law.

Lost Deliveries

If tracking information indicates an unusual delay or possible loss, please contact us so that the matter can be investigated with the relevant delivery provider.

Contact

For shipping and delivery enquiries, contact Fikile Hair Products through the contact information provided on our website.